fee's & faq's (frequently asked questions)

Unlike other Internet Trading Agent's, we have no massive overheads which means we can pass those saving's on to you.
This does not mean the service you receive is in any way compromised. We have no drop off location, so items can only be collected by us (which is free) and safely stored until sold. The fee structure is simple so there is no confusion. Upon deciding to use our services we will then send you our business terms and conditions for you to read & sign to make it all legitimate and above board.

fee's

> NO SALE - NO FEE. If we fail to sell your item then you will not be charged a single penny.

> Commission structure is based on final sale price of item and is as follows for residential/private sellers:-

  • Upto £100.00 - 25%
  • £101.00 - £500.00 - 20%
  • £501.00 - £999.00 - 15%
  • £1000.00 + - 10%

> If you are a business and wish us to sell your stock or surplus items, please contact us to discuss fee's.

> We will also deduct any advertising/listing fee's and payment handling fee's which usually equate to approx 10% of the final price.

> The remaining money is then sent to you either by cheque or bank transfer, within a month after the Buyer ‘cooling off period*’ has elapsed. *Cooling off period means that the Buyer gets 7 days to bring any dispute to our attention, which we will deal with accordingly.

faq's...

Q. Who are Lizzy Loves?
A. Lizzy Loves is a company that was started to offer services to residents & businesses in Brighton & Hove. Initially we are concentrating on the service of Internet Sales, but have future plans for many more services, so keep lizzyloves.com in mind when you require home or business based services.

Q. Can I drop off my items to you?
A. We prefer to visit you at your premises to view items you wish to sell. We do not currently have a 'drop shop' where you can bring items.

Q. What happens after you take my items?
A.We evaluate and research the items and best auction start time and day. We professionally photograph the item and write a full description, and then safely store them until a sale has been made. Once the item is sold, we package it carefully and arrange delivery to the buyer.

Q. How long will it take for you to advertise my items online?
A. We set a limit of no longer than 10 days from the date of collection to get your goods on the internet. Once they are listed, we will send an website link by email which will take you straight to your live advertising page.


faq's cont...

Q. Who pays for the delivery of my item/s?
A. This is ultimately the responsibility of the buyer, and payment is taken for this when they purchase the item, securely online. In some instances you may wish us to advertise ‘free’ postage and packaging, which is a plus point to a potential buyer. In this case these charges will be deducted from the final sale price and shown as a separate amount on your remittance sent with your payment.

Q. What happens if my item doesn't sell?
A. We will notify you if your item fails to sell and discuss possible changes to price etc. We will relist the item once more free of charge. If the item fails to sell the second time, then you either have the option to collect your unsold items (by appointment only) or instruct us to donate them to charity.

Q. What if the buyer doesn’t pay?
A. If a Buyer does not pay for any item that he has agreed to, we will dispute this with the relevant advertising site (e.g payment disputes team). Your goods are never posted or released until full payment has been made and cleared into our bank. If it is not paid for within 4 working days it is either offered as a ‘Second Chance Offer’ to any other interested parties or is re-advertised free of charge.